Effective Date: October 2024
This Privacy Policy outlines how Zura Charge Sdn Bhd (“Zura Charge,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our services, including the Zura Portal mobile application and associated websites (collectively referred to as the “Services”).
1. Information We Collect
We collect various types of information to provide and improve our Services:
1.1 Personal Information
- Identification Data: Name, email address, phone number, and address.
- Account Information: User ID, password (hashed), and profile picture.
- Vehicle Information: Plate ID, VIN, and other related data.
- Payment Information: Credit card details, e-wallet information, and billing address.
1.2 Usage Data
- Information about how you use our Services, including timestamps of charging sessions, duration, total consumption, and charging station locations.
1.3 Cookies and Tracking Technologies
- We may use cookies and similar tracking technologies to monitor activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
Zura Charge uses the collected information for various purposes:
- To provide and maintain our Services
- To process transactions and manage your account
- To communicate with you regarding your account or transactions
- To improve our Services based on user feedback
- To analyze usage patterns for better service delivery
- To comply with legal obligations
3. Disclosure of Your Information
We may share your personal information in the following circumstances:
3.1 Service Providers
We may employ third-party companies and individuals to facilitate our Services (“Service Providers”), provide the Services on our behalf, perform Service-related services, or assist us in analyzing how our Services are used.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
If Zura Charge is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
4. Data Security
The security of your data is important to us. We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
Zura Charge will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access your personal data.
- The right to request correction of inaccurate data.
- The right to request deletion of your personal data.
- The right to object to processing or request restriction of processing.
- The right to data portability.
To exercise these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Phone: +604 611 7427
- Address: Zura Charge Sdn Bhd, 17 Persiaran Pantai Jerjak 11, 11900, Bayan Lepas, Penang , Malaysia
By using our Services, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please do not use our Services